IT Support for Small Businesses in Maine
For teams of 1 to 25 who need IT handled, not an IT department.
Information Systems of Maine is a locally owned IT company in Portland that supports small businesses across Southern Maine. You get a local help desk, business-grade security, monitored backups and a technician who comes to your office when it matters, either when you call or for a fixed monthly fee.
Request IT help or call 207-653-4143.
What Small Business IT Support Covers
- Help desk. Call or email when something is wrong and talk to a local IT professional. We fix what we can on the call, connect by remote access when needed, and schedule a visit when it cannot be solved remotely. See help desk support.
- Computer setup and repair. New machines set up correctly, and desktops, laptops, printers and network gear repaired remotely or at your office.
- Email and Microsoft 365. Support for Windows, Microsoft 365, email and printers, so the tools your team uses every day keep working.
- Security. Business-grade firewall and antivirus, email security, two-factor authentication setup, and security updates for your computers. See security and virus removal.
- Backups. On-site and cloud backups, monitored daily, so a stolen laptop or a ransomware attack does not take your records with it. See data backup and recovery.
- Network and Wi-Fi. Switches, firewalls and Wi-Fi set up and repaired so the whole office stays connected.
Two Ways to Work With Us
| Option | Best for | How it works |
|---|---|---|
| On-call help | A few computers, no server, occasional problems | Call when you need us. Help desk and repair work billed by the hour, remote or on site. |
| Managed IT plan | Offices that depend on their computers every day | One fixed monthly fee, typically $100 to $150 per user. Covers remote support, monitored security software and data backup, plus help desk at a reduced hourly rate. See managed IT services. |
We recommend the right option after a free on-site evaluation. Many small offices only need on-call help, and we say so.
Why Small Businesses Choose a Local IT Company
National IT companies route your call to a queue in another state, and large providers build their pricing around big clients. Information Systems of Maine is a Portland company run by its founder, Rick Lorello. When a computer goes down in the middle of a busy day, you talk to someone who knows your office and can be there.
Common Small Business IT Problems We Fix
- Email spread across several services, and nobody is sure which one is the real company account.
- An old PC running the accounting software that nobody wants to touch “because it works”.
- A backup drive on the desk that nobody has checked since it was plugged in.
- One password for everything, shared on a sticky note.
- Wi-Fi from a consumer router that drops out in the back office.
- A Windows 10 machine that stopped getting security updates. Read what to do before 2027.
Each of these has a straightforward fix. None of them should wait for a crisis.
Frequently Asked Questions
How much does IT support cost for a small business?
On-call help is billed by the hour. A managed IT plan is one fixed monthly fee, typically $100 to $150 per user per month at Information Systems of Maine. We set the exact price after a free on-site evaluation. Our pricing guide breaks the numbers down for Maine.
We only have three computers. Is that too small?
No. A small office with a working backup, two-factor authentication on email and up-to-date computers is exactly what we set up for our smallest clients. If you do not need a managed plan yet, we will tell you.
Can you come to our office?
Yes. We are based in Portland and visit businesses in Portland, South Portland, Westbrook, Scarborough, Cape Elizabeth, Gorham and across Cumberland, York, Androscoggin and Kennebec counties. Most day-to-day support is handled by phone and remote access.
What happens on the free evaluation?
Rick visits your office, reviews your computers, network, backups and security, and gives you a clear plan and price. There is no obligation.
What if we grow?
A managed plan is priced by the number of users and computers we support, so it grows with you. Adding a person is an update to the plan, not a new project.
We review your computers, network, backups and security at your office and give you a clear plan and price.
Request an EvaluationWhat Maine Businesses Say About Working With Rick
Quotes from clients of Information Systems of Maine.
“Rick is an important part of our business. We rely on our IT systems to support our customers. Rick is always available to support our needs and takes great care of our insurance team.”
“Rick Lorello is a wealth of knowledge, but he doesn’t rest on this alone. He responds promptly no matter the seriousness of the situation. He also has something I am not sure a lot of experts in his field have, which is honesty. If he can save you money, he suggests just that. To sum it up, you can’t find a better person for the job.”
“We have been working with you for over 13 years. You have access to our building and maintain our server 24/7, 365 days a year. You provide quality service at an affordable price. There have been times you get a call from us in the early morning hours and are there to help us through it.”
“Rick Lorello has been our IT provider for 7+ years. We do not have a full-time employee dedicated to IT. Rick does a great job making sure we never have downtime and is always available for our upgrades and troubleshooting. We would struggle with our business if we did not have him available to us.”
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