Managed IT Services in Maine From a Local MSP
Don’t gamble with the health of your computer network. It’s time to take control.
Information Systems of Maine is a locally owned managed service provider (MSP), based in Portland and serving businesses across southern Maine. A system failure that stops operations is the most expensive technology problem a small business can have. With a managed IT plan, your computers, network, backups and security are monitored and maintained every day, so the surprises that cost you time and money get caught early.
Whether you have an IT department or not, we design, build and look after your systems to keep them healthy and reliable. Our customized plan keeps a close eye on your equipment, lets us address potential issues before they become major problems, and helps you plan replacements and upgrades along the way.
Request a free on-site evaluation or call 207-653-4143.
What Managed IT Services Include
Every business is different, so the plan is tailored to yours. You only pay for what you need, no more, no less. A typical managed IT plan includes:
- 24/7 monitoring and maintenance of covered computers and network
- Daily digital health check reports and in-depth weekly checks
- Professional-grade data backup and recovery, monitored continuously
- Hardware, software and replacement-need monitoring
- Firewall, antivirus and threat-blocking security
- Help meeting your data security requirements
- Priority on-call service for break-fix repairs
- Help desk support at a reduced hourly rate
- Proactive IT planning, budgeting and strategy
- Free on-site evaluations
How It Works
Free on-site evaluation
Rick visits your office, reviews your computers, network, backups and security, and listens to what is slowing you down.
A plan sized to your business
You get a written plan and a fixed monthly price that covers what your business actually needs.
Daily monitoring and support
We monitor and maintain your systems every day, fix issues as they appear, and plan upgrades before old equipment fails.
How Pricing Works
You pay one fixed monthly fee based on how many computers and users we support and the services you need. At Information Systems of Maine, managed plans run $100 to $150 per user per month, covering remote support, monitored security software and data backup. On-site visits and project work outside the scope of network monitoring are billed separately, so you always know what the monthly fee covers.
We set your exact fee after a free on-site evaluation, and we will tell you if you do not need managed IT yet. How much managed IT costs in Maine explains the ranges.
Is Managed IT Right for You?
Managed IT fits businesses that depend on their computers every day but cannot justify a full-time IT employee. If you are the owner wearing the IT hat, if your “computer person” is a friend who helps when they can, or if the last outage cost you a day of work, a managed plan usually pays for itself in avoided downtime alone.
- Offices with several computers and no full-time IT person
- Businesses that have outgrown “call the computer guy when it breaks”
- Firms with data security requirements, such as accountants, law offices and medical and dental practices
- Companies with an IT employee who needs backup: we can cover monitoring, backups and security so your staff can focus on your business applications
If you have one or two computers and no server, small business IT support billed by the hour may suit you better for now. We will say so.
Why a Local Maine MSP
Rick Lorello founded Information Systems of Maine after working as an IT consultant for Spinglass Management Group, building the area network for the Portland Water District, and spending ten years as Network Administrator and Data Center Manager at TD Insurance. The business is based at 123 Longfellow Street in Portland. Most day-to-day support is handled by phone and remote access, and when a problem needs hands on a machine, we come to your office in Cumberland, York, Androscoggin and Kennebec counties. If your business is in Portland itself, see managed IT services in Portland, Maine.
Frequently Asked Questions
What is a managed service provider?
A managed service provider, or MSP, is an IT company that runs your technology for a fixed monthly fee instead of billing by the hour when something breaks. The MSP monitors your systems, applies updates, answers help desk requests and manages backups and security as an ongoing service. Managed IT versus break/fix explains the difference in detail.
How is managed IT different from break-fix?
Break-fix means you pay to fix problems after they stop your business. Managed IT means your systems are monitored and maintained every day, so most problems are caught and fixed before you notice them. Managed clients also get priority service when something does break.
How much do managed IT services cost in Maine?
Plans are priced per business, based on how many computers and users are covered and what services you need. At Information Systems of Maine, managed plans run $100 to $150 per user per month, covering remote support, monitored security software and data backup. On-site visits and project work are billed separately. We give you an exact price after a free on-site evaluation. See our pricing guide.
Do we need our own IT department?
No. Most of our managed clients have no IT staff at all. If you do have IT staff, we can cover monitoring, backups and security so they can focus on your business applications.
What happens during the free on-site evaluation?
We visit your office, review your computers, server, network, backups and security, and talk through what is working and what is not. You get clear recommendations and a quote. There is no obligation.
Can you take over from our current IT provider?
Yes. We document your network, take over the monitoring and backups, and keep your business running during the handover.
Which areas do you cover?
We are based in Portland and serve businesses across Cumberland, York, Androscoggin and Kennebec counties, including Portland, South Portland, Westbrook, Scarborough, Cape Elizabeth and Gorham. Most day-to-day support is handled by phone and remote access, and when hands-on work is needed, we come to you.
We review your computers, network, backups and security at your office and give you a clear plan and price.
Request an EvaluationWhat Maine Businesses Say About Working With Rick
Quotes from clients of Information Systems of Maine.
“Rick is an important part of our business. We rely on our IT systems to support our customers. Rick is always available to support our needs and takes great care of our insurance team.”
“Rick Lorello is a wealth of knowledge, but he doesn’t rest on this alone. He responds promptly no matter the seriousness of the situation. He also has something I am not sure a lot of experts in his field have, which is honesty. If he can save you money, he suggests just that. To sum it up, you can’t find a better person for the job.”
“We have been working with you for over 13 years. You have access to our building and maintain our server 24/7, 365 days a year. You provide quality service at an affordable price. There have been times you get a call from us in the early morning hours and are there to help us through it.”
“Rick Lorello has been our IT provider for 7+ years. We do not have a full-time employee dedicated to IT. Rick does a great job making sure we never have downtime and is always available for our upgrades and troubleshooting. We would struggle with our business if we did not have him available to us.”
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