Help Desk Support for Maine Businesses
Rent a part-time IT professional who listens, then fixes the problem.
When a computer or network issue is holding you up, our help desk is one phone call away. We listen while you describe what is happening, walk you through steps to fix it on the spot, and if that is not enough we connect by remote access to work on the computer directly.
If the problem cannot be solved remotely, we schedule the earliest possible site visit to get things back up and running. For businesses that cannot justify an IT employee, this is the next best thing: a professional who knows your systems, available when you need one.
How You Get Help
- Call 207-653-4143 during business hours, Mon–Fri 8–5
- Step-by-step help over the phone
- Remote login to fix the problem directly
- On-site visit when hands-on work is needed
- Reduced hourly rate for Managed IT clients
- Support for Windows, Microsoft 365, email, printers and networks
Frequently Asked Questions
How is help desk support billed?
Hourly. Managed IT clients get a reduced hourly rate, and most of their day-to-day issues are already caught by monitoring before a call is needed.
Can you support staff who work from home?
Yes. Remote access works wherever your staff have an internet connection, and we help set up secure remote access to the office.
What hours is the help desk available?
Monday through Friday, 8:00 AM to 5:00 PM. Managed IT clients have priority for break-fix issues.
We review your computers, network, backups and security at your office and give you a clear plan and price.
Request an EvaluationWhat Maine Businesses Say About Working With Rick
Quotes from clients of Information Systems of Maine.
“Rick is an important part of our business. We rely on our IT systems to support our customers. Rick is always available to support our needs and takes great care of our insurance team.”
“Rick Lorello is a wealth of knowledge, but he doesn’t rest on this alone. He responds promptly no matter the seriousness of the situation. He also has something I am not sure a lot of experts in his field have, which is honesty. If he can save you money, he suggests just that. To sum it up, you can’t find a better person for the job.”
“We have been working with you for over 13 years. You have access to our building and maintain our server 24/7, 365 days a year. You provide quality service at an affordable price. There have been times you get a call from us in the early morning hours and are there to help us through it.”
“Rick Lorello has been our IT provider for 7+ years. We do not have a full-time employee dedicated to IT. Rick does a great job making sure we never have downtime and is always available for our upgrades and troubleshooting. We would struggle with our business if we did not have him available to us.”
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